Cancellation Policy
Effective Date: December, 2024
At Paxence.com ("the Platform"), we strive to provide a seamless and reliable experience for both buyers and vendors. This Cancellation Policy ("Policy") outlines the terms and conditions governing the cancellation of orders placed through the Platform. By using Paxence.com, you acknowledge and agree to the terms of this Policy. If you do not agree, we recommend refraining from using the Platform.
1.1 Applicability: This Policy applies to all orders placed directly through Paxence.com using the Platform’s designated systems.
1.2 Vendor-Specific Policies: Individual vendors may have additional cancellation terms. Buyers are encouraged to review the vendor’s cancellation policy before placing an order.
1.3 Legal Compliance: This Policy complies with applicable consumer protection laws. Buyers and vendors must adhere to any additional cancellation rights prescribed by their jurisdiction.
2.1 Before Order Processing: Buyers may cancel an order at any time before the vendor begins processing the order. The cancellation request must be submitted through the Platform’s cancellation system or by contacting customer support at [Insert Support Email].
2.2 After Order Processing: Once an order has been processed or shipped, cancellation requests may no longer be accommodated. Instead, buyers may refer to the Return or Refund Policy for further action.
2.3 Digital Products and Services: Orders for digital goods or services that have been delivered or commenced are typically ineligible for cancellation, unless otherwise specified by the vendor.
3.1 Out of Stock or Unavailability: Vendors may cancel orders if the product is out of stock or unavailable. Buyers will be notified promptly, and a full refund will be issued.
3.2 Violation of Terms: Vendors reserve the right to cancel orders that violate their store policies or the Platform’s terms and conditions. Buyers will receive a detailed explanation in such cases.
4.1 Fee Applicability: Cancellation fees may apply depending on the nature of the order, the timing of the cancellation, or vendor-specific policies. Buyers will be notified of any applicable fees during the cancellation process.
4.2 Waiver of Fees: Fees may be waived for cancellations due to vendor errors, such as incorrect product listings or unavailability.
5.1 Refund Eligibility: Approved cancellations will result in a refund to the original payment method. Alternatively, store credits may be issued if requested by the buyer or stipulated in the vendor’s policy.
5.2 Processing Time: Refunds for cancellations are typically processed within 5 to 10 business days. Delays may occur due to financial institution processing times.
5.3 Non-Refundable Items: Certain items, such as personalized goods or digital products, may not be eligible for refunds following cancellation.
Paxence.com acts as a facilitator between buyers and vendors. While we aim to ensure smooth transactions, Paxence.com is not liable for losses arising from vendor cancellations or buyer errors. Both parties are expected to act in good faith and comply with this Policy.
Paxence.com reserves the right to modify this Cancellation Policy at any time. Updates will be communicated through the Platform, and continued use of Paxence.com constitutes acceptance of the revised terms.
For any questions or concerns regarding this Cancellation Policy, please contact us at:
Email: cancellations@paxence.com
Address: 9 Chief Remi Ajiboro St, Lagos, Nigeria
Phone: 09046403899
We are committed to resolving your concerns promptly and effectively.
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