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Frequently asked question

    After receiving your order, you can leave a review by: 1. Logging into your account. 2. Navigating to "My Orders." 3. Selecting the product you wish to review. 4. Clicking on "Write a Review" and sharing your feedback. Your reviews help other customers make informed decisions and are greatly appreciated. If you have any other questions or need further assistance, please visit our Help Center or contact our customer service team.
    We periodically offer discounts and promotions. To stay informed about our latest deals, subscribe to our newsletter or follow us on social media.
    Orders are processed promptly to ensure quick delivery. If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be modified or canceled.
    Yes, we offer digital gift cards in various denominations. Gift cards can be purchased on our Gift Cards page and are redeemable at checkout.
    If you're interested in selling your products on Paxence.com, please visit our Vendor Registration page to learn more about the application process and requirements.
    Yes, we work with reputable vendors to ensure that all products sold on Paxence.com are authentic and of high quality. Each vendor is carefully vetted to maintain our standards.
    Our customer service team is available to assist you: Email: support@paxence.com Phone: +234 904 640 3899 Live Chat: Available on our website during business hours. We aim to respond to all inquiries within 24 hours.
    Delivery times depend on your location and the shipping method selected: . Domestic Orders: Typically arrive within 5-7 business days. . International Orders: Delivery times vary; please refer to our Shipping Policy for specific estimates. Please note that during peak shopping seasons, such as holidays, delivery times may be longer.
    We offer a flexible return and exchange policy: . Return Period: You have 30 days from the date of delivery to return an item. . Condition: Items must be unused, in original packaging, and with all tags attached. . Process: To initiate a return, contact our customer service team at support@paxence.com with your order number and reason for return. . Refunds: Once the return is received and inspected, a refund will be issued to your original payment method. Please note that certain items, such as perishable goods or personalized products, may not be eligible for return.
    Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website or by visiting our Order Tracking page.
    Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on the destination. Please refer to our Shipping Policy for detailed information.
    We accept various payment methods, including: . Credit and debit cards (Visa, MasterCard, Verve, American Express) . PayPal . Bank transfers All transactions are processed securely to protect your information.
    To place an order on Paxence.com: 1. Browse our categories or use the search bar to find the desired product. 2. Select the product and add it to your cart. 3. Review your cart and proceed to checkout. 4. Enter your shipping information and choose a payment method. 5. Confirm your order. You will receive an order confirmation email with details of your purchase.
    Paxence.com offers a diverse range of products across various categories, including electronics, fashion, home goods, beauty products, and more. Our platform hosts multiple vendors, each providing unique items to cater to different preferences and needs.