Refund Policy
Effective Date: December, 2024
At Paxence.com ("the Platform"), we are dedicated to ensuring a positive and seamless experience for all our users, encompassing both buyers and vendors. This Refund Policy ("Policy") provides comprehensive guidance on the terms and conditions under which refunds may be issued for transactions conducted through the Platform. By accessing or utilizing Paxence.com, you confirm your understanding and agreement to abide by this Policy. Should you disagree with any aspect of this Policy, we encourage you to discontinue the use of the Platform immediately.
1.1 Applicability: This Policy is applicable to all purchases processed directly through the Platform using its designated payment processing systems. It ensures that buyers and vendors have a clear understanding of their respective rights and obligations regarding refunds.
1.2 Exclusions: Refunds will not be applicable in the following circumstances:
1.3 Vendor-Specific Policies: Vendors on the Platform may define supplementary refund policies specific to their stores or products. Users are strongly advised to thoroughly review these individual policies prior to completing their purchases to ensure alignment with expectations.
1.4 Jurisdictional Compliance: This Policy is designed in compliance with applicable legal standards within relevant jurisdictions. Buyers and vendors are responsible for understanding any additional refund rights mandated by local laws.
2.1 Defective or Damaged Items: Buyers are entitled to refunds for items that arrive defective, damaged, or materially different from the vendor’s description. Buyers must provide evidence, such as detailed photographs or videos, within 7 days of receipt to validate their claims.
2.2 Non-Delivery: Refunds are available for items that fail to arrive within the expected delivery timeframe as specified during the purchase process. Buyers must make reasonable efforts to communicate with the vendor to resolve the issue before escalating it to Paxence.com.
2.3 Service Refunds: Refunds may be requested for services that are not delivered as promised or fail to meet the agreed-upon specifications. Such requests must be submitted within 14 days of the scheduled service completion date.
2.4 Other Refund Requests: Refund requests that fall outside the scenarios outlined above may be considered at the sole discretion of Paxence.com. Buyers are required to submit detailed justifications and supporting evidence for evaluation.
2.5 Exceptions: Refunds may be denied for reasons such as misuse of items, improper storage, or deliberate damage caused by the buyer.
3.1 Initiating a Request: Buyers seeking refunds must initiate their request via the Platform’s dedicated support system or email [Insert Support Email]. Submissions must include:
3.2 Vendor Review Process: Refund requests are initially directed to the vendor, who must respond within 7 business days to address and attempt resolution of the issue.
3.3 Escalation Protocol: If the vendor fails to resolve the issue to the buyer’s satisfaction within the stipulated timeframe, Paxence.com’s customer service team will intervene to mediate and make a final determination regarding the refund.
3.4 Resolution Timeframe: Refund resolution timelines typically range from 14 to 21 business days following the submission of a complete request. More complex cases may require additional time.
4.1 Refund Methodology: Approved refunds will be issued to the original payment method used during the transaction. In certain cases, alternative options such as store credits or replacement items may be offered.
4.2 Processing Period: Refunds may take between 5 to 10 business days to reflect in the user’s financial account after approval. Delays may occur depending on the processing times of financial institutions.
4.3 Associated Fees: Certain refunds may be subject to deductions, such as shipping fees, restocking charges, or administrative fees, as outlined in vendor-specific policies or Platform terms.
5.1 Policy Transparency: Vendors are obligated to provide clear, concise, and easily accessible refund and return policies on their store profiles to avoid misunderstandings with buyers.
5.2 Timely Responses: Vendors must respond to refund requests promptly and engage in good-faith efforts to resolve disputes amicably.
5.3 Compliance Consequences: Non-compliance with refund obligations, including delayed or unjustified denials of valid refund requests, may result in penalties such as account suspension or removal from the Platform.
Paxence.com serves as a facilitator between buyers and vendors, ensuring a fair and transparent transaction process. However, the Platform is not liable for losses arising from vendor non-compliance, buyer negligence, or unforeseen circumstances outside its control, such as natural disasters or system outages.
Paxence.com reserves the right to revise this Policy at its discretion. Any updates or modifications will be communicated to users through official Platform channels. Continued use of the Platform following such updates constitutes acceptance of the revised Policy.
For inquiries, clarifications, or concerns regarding this Refund Policy, users may reach out to our support team:
Email: refunds@paxence.com
Address: 9 Chief Remi Ajiboro St, Lagos, Nigeria
Phone: 09046403899
We are committed to addressing your concerns promptly and ensuring a smooth and satisfactory resolution.
You need to Sign in to view this feature
This address will be removed from this list
english
