Return Policy

Effective Date: December, 2024

At Paxence.com ("the Platform"), we aim to foster a trustworthy and customer-centric environment for buyers and vendors alike. This Return Policy ("Policy") provides a clear framework for the return of products purchased through the Platform. By utilizing Paxence.com, you acknowledge and agree to the terms set forth in this Policy. Should you disagree with these terms, we recommend discontinuing your use of the Platform.

1. Scope of the Return Policy

1.1 Applicability: This Policy applies to physical goods purchased directly through Paxence.com and delivered through the Platform’s designated logistics providers. It ensures buyers and vendors have a clear understanding of the process and conditions for returns.

1.2 Exclusions: The following items are generally ineligible for returns:

• Products marked as “Final Sale” or “Non-Returnable” on the product page.
• Perishable goods, such as food and flowers.
• Intimate or personal use items, including but not limited to undergarments, unless they arrive damaged or defective.
• Customized, made-to-order, or personalized products.
• Digital goods and services.

1.3 Vendor-Specific Policies: Vendors may implement their own return policies, which may include additional restrictions or benefits. Buyers should review individual vendor policies before completing a purchase.

1.4 Legal Compliance: This Policy is aligned with applicable consumer protection laws. Buyers and vendors are responsible for adhering to any additional statutory rights or obligations.

2. Return Eligibility

2.1 Defective or Damaged Goods: Products that arrive damaged, defective, or significantly different from their description may be eligible for return. Buyers must provide photographic or video evidence within 7 days of receipt.

2.2 Incorrect Items: If a buyer receives an incorrect product, they are entitled to return it for a replacement or refund. The buyer must report the issue within 7 days of receipt.

2.3 Change of Mind: Returns due to a change of mind are subject to the vendor’s discretion and must comply with the vendor’s stated return policy. Buyers are responsible for return shipping costs unless otherwise specified.

2.4 Condition of Returned Items: Returned products must be unused, in their original packaging, and in a resalable condition. Items that show signs of use, damage, or tampering may be ineligible for a return or subject to restocking fees.

2.5 Timeframe: Returns must be initiated within 14 days of delivery unless otherwise specified in the vendor’s policy or required by local law.

3. Return Process

3.1 Initiating a Return: Buyers must initiate the return process through the Platform’s return request system or by contacting customer support at [Insert Support Email]. Required information includes:

• Order ID.
• Proof of purchase.
• Reason for return, with supporting documentation (e.g., photographs or videos).

3.2 Vendor Review: The return request will be forwarded to the vendor, who must review and respond within 5 business days. The vendor may approve, deny, or request additional information regarding the return.

3.3 Return Authorization: If the return is approved, the buyer will receive a Return Merchandise Authorization (RMA) number and instructions for returning the item.

3.4 Return Shipping: Buyers are typically responsible for return shipping costs unless:

• The item is defective, damaged, or incorrect.
• The vendor’s policy explicitly states otherwise.

3.5 Tracking and Proof: Buyers are encouraged to use trackable shipping methods and retain proof of shipping to ensure successful return delivery.

4. Refund or Replacement

4.1 Inspection of Returns: Once the returned item is received, the vendor will inspect it to confirm eligibility. Inspections typically occur within 5 business days of receipt.

4.2 Refund Method: Approved refunds will be processed to the original payment method used for the purchase. Alternatively, store credits or product replacements may be offered at the buyer’s discretion or the vendor’s policy.

4.3 Processing Time: Refunds generally take 5 to 10 business days to reflect in the buyer’s account after approval, subject to financial institution processing times.

4.4 Restocking Fees: Certain returns may incur a restocking fee, which will be disclosed upfront in the vendor’s return policy or during the return authorization process.

5. Vendor Responsibilities

5.1 Policy Transparency: Vendors must clearly state their return policies on their store profiles, including any specific conditions or restrictions.

5.2 Timely Responses: Vendors are required to address return requests within 5 business days to ensure timely resolution.

5.3 Compliance: Vendors failing to honor approved return requests may face penalties, including suspension or removal from the Platform.

6. Limitations of Liability

Paxence.com acts as an intermediary to facilitate returns but is not liable for disputes arising from buyer or vendor non-compliance. Buyers and vendors are expected to act in good faith and adhere to the terms outlined in this Policy.

7. Policy Modifications

Paxence.com reserves the right to amend this Return Policy at its sole discretion. Any changes will be communicated to users through the Platform, and continued use of Paxence.com constitutes acceptance of the revised terms.

8. Contact Us

For questions or concerns about this Return Policy, please contact us at:

Email: returns@paxence.com

Address: 9 Chief Remi Ajiboro St, Lagos, Nigeria

Phone: 09046403899

We are committed to resolving your concerns promptly and effectively.